INDIECOMMERCE CUSTOMER SUPPORT

REGULAR BUSINESS HOURS

Monday - Friday, 8am to 8pm EST
For IndieCommerce customer support ONLY:
Please contact staff@bookweb.org
or call (914) 406-7500

WEEKENDS, HOLIDAYS & AFTER HOURS

Weekends, Holidays & After Hours
Saturdays, Sundays, holidays and after hours coverage:
We monitor for emergency issues only.

FOR EMERGENCY INDIECOMMERCE ISSUES

An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions.
If your website has an emergency issue please check the IndieCommerce status page first.
If your issue has not been reported, submit a critical outage report, and staff will be alerted.

INDIECOMMERCE HELP CENTER

HELP DOCUMENTS

Written steps and instructions for working with IndieCommerce 2.0 features (In progress, view what we currently have)

WEBINARS

An archive of past webinars on various features of the IndieCommerce system (Coming soon)

TRAINING VIDEOS

Get started with videos focused on building out your site and getting ready for launch (Coming soon)

2.0 ONBOARDING LIST

If you're interested in IndieCommerce 2.0, fill out the onboarding request and we'll reach out as slots become available.

PHONE

IndieCommerce Help Desk:
(914) 406-7500

IndieCommerce Help Desk:
staff@bookweb.org

RECENT BLOG POSTS

Password Policy, Migration Updates - November 15, 2023

Strong Password Policy in place for all admins, an optional ‘You May Also Like’ list of recommended books, and an update on the migration of current IndieCommerce and IndieLite sites.

IndieCommerce 2.0 Upgrade & Maintenance

On Tuesday October 31, 2023, at 7:00 am Eastern, all websites on the IndieCommerce 2.0 platform will be moved to maintenance mode.

Feature Updates for IC 2.0 - September 25, 2023

A smooth content creation experience with an elegant user interface, rebranded Indie Bestsellers, integration with IBIDie and WordStock, upcoming upgrade to Drupal 10.

'Fast Track' Migration for IndieLite Sites

The new "Fast Track" program brings IndieLite bookstores all the benefits of transitioning to IndieCommerce 2.0, including advanced features, improved customer satisfaction, and streamlined order…

Help Center Search

INDIECOMMERCE SETUP

Find out how to get started with IndieCommerce and check out some best practices, available features, and example IndieCommerce sites.

SITE ADMINISTRATION

These documents cover general site administration and maintenance, ADA Compliance tips, sample policy templates, and more.

SITE BUILDING

Learn how to add your branding and store information to your site, or create pages, blogs, catalogs, and other content types, as well as steps on creating menus, webforms, and more.

SOCIAL MEDIA & EMAIL INTEGRATION

These documents cover how to connect your store's Google Analytics account, social media, and integrate your email marketing service for newsletter sign-ups.

E-COMMERCE ADMINISTRATION

These documents cover order management and processing, and related topics to e-commerce on your site.

LISTS AND DISPLAYS

IndieCommerce 2.0 has multiple different ways to displays books and products, such as product lists, catalogs, landing pages, and more.