INDIECOMMERCE CUSTOMER SUPPORT
Monday - Friday, 8am to 8pm EST
For IndieCommerce customer support ONLY:
Please contact staff@bookweb.org
or call (914) 406-7500
Weekends, Holidays & After Hours
Saturdays, Sundays, holidays and after hours coverage:
We monitor for emergency issues only.
An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions.
If your website has an emergency issue please check the IndieCommerce status page first.
If your issue has not been reported, submit a critical outage report, and staff will be alerted.
INDIECOMMERCE HELP CENTER





(914) 406-7500

staff@bookweb.org
RECENT BLOG POSTS
A smooth content creation experience with an elegant user interface, rebranded Indie Bestsellers, integration with IBIDie and WordStock, upcoming upgrade to Drupal 10.
READ MOREThe new "Fast Track" program brings IndieLite bookstores all the benefits of transitioning to IndieCommerce 2.0, including advanced features, improved customer satisfaction, and streamlined order…
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Kobo eBooks are now available on IndieCommerce 2.0, your website logo is no longer blurry and you can customize Paypal payment method label!
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Introducing the New and Improved Browse!! - New filters and facets that match your website’s fulfillment preferences and books listed on the browse pages, making these unique per website. BONUS - A…
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