INDIECOMMERCE CUSTOMER SUPPORT


REGULAR BUSINESS HOURS

Monday - Friday, 8am to 8pm EST
For IndieCommerce customer support ONLY:
Please contact staff@bookweb.org
or call (914) 406-7500

WEEKENDS, HOLIDAYS & AFTER HOURS

Weekends, Holidays & After Hours
Saturdays, Sundays, holidays and after hours coverage:
We monitor for emergency issues only.

FOR EMERGENCY INDIECOMMERCE ISSUES

An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions.
If your website has an emergency issue please check the IndieCommerce status page first.
If your issue has not been reported, submit a critical outage report, and staff will be alerted.

INDIECOMMERCE HELP CENTER


help documents
Written steps and instructions for working with IndieCommerce 2.0 features (In progress, view what we currently have)
webinar
An archive of past webinars on various features of the IndieCommerce system (Coming soon)
training videos
Get started with videos focused on building out your site and getting ready for launch (Coming soon)
ONBOARDING LIST
If you're interested in IndieCommerce 2.0, fill out the onboarding request and we'll reach out as slots become available.
phone
IndieCommerce Help Desk:
(914) 406-7500
EMAIL
IndieCommerce Help Desk:
staff@bookweb.org

RECENT BLOG POSTS

IndieCommerce Updates for June 24, 2024

More Customer Support & Developers Join the IndieCommerce Team, Malicious Bot Activity, Recent Error Messages on IC 1.0, More Help To Expedite Your Bookstore's Migration

READ MORE
ABA Board Approves 1.1 Million in Funding for IndieCommerce

ABA Board approves 1.1 million in additional funding to expedite IndieCommerce migration to the new 2.0 platform

READ MORE
Feature Update - May 22, 2024

New features added today - Gift Wrapping, Store Gift Cards, Remainders, House Account Payment Method, Sales Tracking Report and more.

READ MORE
Google Analytics for Independent Bookstores

5/17/24 - A brief introduction to Google Analytics 4 (GA4) for independent Bookstores.

READ MORE

INDIECOMMERCE HELP DOCUMENTS


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setup

Find out how to get started with IndieCommerce and check out some best practices, available features, and example IndieCommerce sites.
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site admin

These documents cover general site administration and maintenance, ADA Compliance tips, sample policy templates, and more.
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site building

Learn how to add your branding and store information to your site, or create pages, blogs, catalogs, and other content types, as well as steps on creating menus, webforms, and more.
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megaphone

These documents cover how to connect your store's Google Analytics account, social media, and integrate your email marketing service for newsletter sign-ups.
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bags

These documents cover order management and processing, and related topics to e-commerce on your site.
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lists and displays

IndieCommerce 2.0 has multiple different ways to displays books and products, such as product lists, catalogs, landing pages, and more.