INDIECOMMERCE CUSTOMER SUPPORT
Weekends, Holidays & After Hours
Saturdays, Sundays, holidays and after hours coverage:
We monitor for emergency issues only.
An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions.
If your website has an emergency issue please check the IndieCommerce status page first.
If your issue has not been reported, submit a critical outage report, and staff will be alerted.
INDIECOMMERCE HELP CENTER
RECENT BLOG POSTS
Strong Password Policy in place for all admins, an optional ‘You May Also Like’ list of recommended books, and an update on the migration of current IndieCommerce and IndieLite sites.READ MORE
On Tuesday October 31, 2023, at 7:00 am Eastern, all websites on the IndieCommerce 2.0 platform will be moved to maintenance mode.READ MORE
A smooth content creation experience with an elegant user interface, rebranded Indie Bestsellers, integration with IBIDie and WordStock, upcoming upgrade to Drupal 10.READ MORE
The new "Fast Track" program brings IndieLite bookstores all the benefits of transitioning to IndieCommerce 2.0, including advanced features, improved customer satisfaction, and streamlined order…READ MORE