INDIECOMMERCE CUSTOMER SUPPORT
Monday - Friday, 8am to 8pm EST
For IndieCommerce customer support ONLY:
Please contact staff@bookweb.org
or call (914) 406-7500
Weekends, Holidays & After Hours
Saturdays, Sundays, holidays and after hours coverage:
We monitor for emergency issues only.
An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions.
If your website has an emergency issue please check the IndieCommerce status page first.
If your issue has not been reported, submit a critical outage report, and staff will be alerted.
INDIECOMMERCE HELP CENTER
(914) 406-7500
staff@bookweb.org
RECENT BLOG POSTS
In Early April of 2024 we sent out a survey to bookstores that were live on the IndieCommerce 2.0 platform to find out what they thought of it. These are some of the results from that survey.
READ MORESpecial customer roles, bulk creation of customer accounts, IBIDie & WordStock gift cards and more.
READ MOREConsumer sentiment about buying online from their local bookstore radically shifted post COVID, and we are still feeling the ramifications of what occurred over the past four years.
READ MORE